HAPPY SPRING!

We have implemented strict controls to maintain the necessary social distancing and hygiene in the workplace. We have also implemented touchless payment options. We are still accepting new customers and still working during this time. 

PERRI POOLS AND LANDSCAPING

REFUNDS AND SURCHARGES

LAST UPDATED: JAN 1, 2020

REFUND POLICY

We pride ourselves in providing fantastic customer service, pool and lawn services. We strive to ensure customer satisfaction and to ensure we provide the best possible services to our clients. We do not provide any refunds for our services. If you're unhappy with the level of service you've received from our team, we're sorry to hear. However, we'd definitely like you to be in touch with us so we can ensure your satisfaction. 

SURCHARGES

LAWN

If the grass length exceeds 6” for the initial service visit for your Weekly or Bi-weekly Lawn Mowing plan, then an ADDITIONAL one-time surcharge will be applied to compensate the additional time needed for the job and additional wear and tear on the equipment. After the initial 6 inches of grass, each additional 6 inches of grass will incur a multiplier to the base rate as shown below.

Grass Length                                                    Under 2500 sqft                                       2500 - 3500 sqft                                        3500 - 4500 sqft

      6 - 12"                                                                      $30                                                             $40                                                                 $50

     12 - 24"                                                                     $60                                                             $80                                                                 $100

     24 - 36"                                                                     $120                                                          $160                                                               $200

     36 - 48"                                                                     $150                                                          $240                                                               $300


If a gardening/landscape/clean up has been requested and the lawn is filled with an excessive amount of large debris or has been neglected for a long period of time, at the discretion of Perri Pools and Landscaping, upon arrival, an ADDITIONAL one-time surcharge will be applied to compensate the additional time needed for the job and additional wear and tear on the equipment. This surcharge will be up to $100/hour. 


POOL

If the pool contains an excessive amount of large debris, algae buildup, significant discolouration or was not opened or closed properly the season prior, at the discretion of Perri Pools and Landscaping upon arrival, an ADDITIONAL one-time surcharge will be applied to compensate the additional time needed for the job and additional wear and tear on the equipment. This surcharge will be up to $400.